Dealer service2019-01-02T10:19:03+00:00

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Testimonial

Bought this about 3 weeks ago and so far it’s great.
Easy to set up out of the box and folded a few hundred
sheets in minutes that used to take me hours to do.

Michael S

Hi Kevin, we received the paper cutter machine on Friday.  We like the machine.

Oldrich, Printek-Stroje in Czech Republic

All paper cutters is in good order. We have tested all equipment, and all is good.

Kobus, OFFSET PRESS SUPPLIERS (PTY) LTD

Just got my laminator. Worked great right out of the box, no issues.
I also called Sunfung for help trying a different settings and they showed me how to change the settings very easily. Great machine.

Frank

I purchased the SF-12M paper folder to handle
my church bulletins. the machine gets them done
quickly and always works perfect.

Gloria St. Pierre

This SF-34M was delivered very quickly and was simple
to unpack and start folding our invoices and company
letters.Very fast for a folder. Happy I found it.

Charles M

FAQ

Q: Why work with Sunfung?

A: with over 5 years’ industry experience, we pride ourselves at having a highly experienced and expert team, With well over 1,500 units of popular products sold since 2015 globally, CE certification and SGS inspection approved for your market, 3 years experiences for OEM/ODM, we are your best bet at providing the best, high quality equipment. We also provide free products replacement if we cannot solve any issue that arises within warranty term.

Q: What is the lead time for these products?

A: For samples, the lead time is 1-2 weeks; for mass orders, it is 25-30 days normally.

Q: How about the payment?

A: Normal 30% in advance to confirm order, balance cleared before shipment. T/T, paypal, West Union, L/C available.

Q: What service and support can Sunfung offer?

A: We offer the operational manual, videos, brochures, high definition images for your promotions; FREE trainings from factory, online video instructions for troubleshooting or installations; 1-year warranty for these machines; One time exhibition in China or overseas, where we help you answer end-users enquiries face to face.

Q: What packages we use?

A: Normal package is corrugated cartons. For samples, we may offer wooden case according to customer’s request. For mass orders, we package them by pallets into the containers

Q: How about the delivery?

A: Normal delivery by sea to EU and US market. For some sample orders or to Asia market, we will confirm with customers if sent by air. For real weight or volume weight under 45Kg, we will recommend sent by courier like DHL, FEDEX, UPS or TNT, etc.

Have any further questions on products, orders or services, you can send an email to info@sunfung-tech.com

Warranty Term

What warranty terms do Sunfung products have for you and your customers?

  • All products from Sunfung hold a 1-year warranty;
  • Solution can be offered within 48 hours if any issue arises;
  • Parts replacement within 72 hours from Sunfung by air;
  • Sunfung solve the trouble to the end, even when your local dealer cannot provide adequate support;
  • FREE replacement will be offered, when Sunfung cannot solve issues within warranty term.

Any further inquiry or request you have, feel free to fill out the form below please.