Q: Why work with Sunfung?
A: with over 5 years’ industry experience, we pride ourselves at having a highly experienced and expert team, With well over 1,500 units of popular products sold since 2015 globally, CE certification and SGS inspection approved for your market, 3 years experiences for OEM/ODM, we are your best bet at providing the best, high quality equipment. We also provide free products replacement if we cannot solve any issue that arises within warranty term.
Q: What is the lead time for these products?
A: For samples, the lead time is 1-2 weeks; for mass orders, it is 25-30 days normally.
Q: How about the payment?
A: Normal 30% in advance to confirm order, balance cleared before shipment. T/T, paypal, West Union, L/C available.
Q: What service and support can Sunfung offer?
A: We offer the operational manual, videos, brochures, high definition images for your promotions; FREE trainings from factory, online video instructions for troubleshooting or installations; 1-year warranty for these machines; One time exhibition in China or overseas, where we help you answer end-users enquiries face to face.
Q: What packages we use?
A: Normal package is corrugated cartons. For samples, we may offer wooden case according to customer’s request. For mass orders, we package them by pallets into the containers
Q: How about the delivery?
A: Normal delivery by sea to EU and US market. For some sample orders or to Asia market, we will confirm with customers if sent by air. For real weight or volume weight under 45Kg, we will recommend sent by courier like DHL, FEDEX, UPS or TNT, etc.
Have any further questions on products, orders or services, you can send an email to firstname.lastname@example.org